Support

HOW LONG ARE YOUR CONTRACTS?

Wagertool® plans are paid monthly, yearly. To cancel the Wagertool subscription, simply cancel the automatic payment authorization in your payment method.

SUBSCRIPTION = RECURRING PAYMENTS

When you purchase the Wagertool license in the store, you will initiate a subscription in order to automatically renew the license upon its expiration date. The purpose of this automatic renewal feature is that active users never ran into a wagertool expired license. You can cancel your subscription (recurring payments) at any time, and this does not affect the expiration date of your current Wagertool license.

WHAT HAPPENS TO THE REMAING DAYS OF MY CURRENT LICENSE?

When you buy a new license, the expiration date of your current license gets updated (increasing the number of days you just bought). You do not lose any current active days, neither from any current paid license period neither from you’re your trial period.

DO YOU OFFER TRAIL ACCOUNTS?

Yes. You can use Wagertool® for a 15 days free trial.

CAN I USE Wagertool® SITE TO TRADE?

No. Wagertool® is a fully-managed software. We do not have plans to make a web service version as the complexity of this software requires more stability than the provided by web browsers.

HOW DO I RECEIVE MY EARNINGS WITH Wagertool®?

Wagertool® is tightly integrated with Betfair. Manage your funds directly on Betfair website, depositing or withdrawing using the available payment methods. More information at www.betfair.com .

HOW DO I SIGN UP?

Simply download Wagertool® and login with your Betfair credentials. On the first login you will be asked and email address to register on Wagertool® and activate your 15 days trial.

HOW DO I CANCEL SERVICE?

Cancelling Wagertool® is an easy and no-questions-asked process. Simply do not pay the license renewal.

HOW DO I CANCEL NETELLER SUBSCRIPTION?

If you bought the Wagertool® license via Neteller, and you want to cancel the automatic renewal (the recurring payment) just go to this link and follow instructions. It will not cancel your current license, it will only stop the automatic renewal.

HOW DO I CANCEL PAYPAL SUBSCRIPTION?

If you bought the Wagertool® license via Neteller, and you want to cancel the automatic renewal (the recurring payment) just go to your account in Paypal.com and navigate “Settings > Payments > Manage pre-approved payments”, then enter and cancel the authorization for the merchant “KeepItSoft Programação Lda”. This will only cancel the auto-renewal, not your current Wagertool® license.

CAN I SWITCH PLANS?

Yes, at any renewal you can choose the length that suits you best.

WHERE ARE MY INVOICES?

The PDF invoice is automatically sent to your email address after your payment is validated. The email address is the one you submitted when you registered Wagertool® (first time login in the software). If you need a duplicate of the invoice, ask us in the Contact page.

CAN I CHANGE THE BETFAIR ACCOUNT?

No, it is not possible to change the Betfair account where the wagertool® license is credited, regardless of the subscription plan you have. Wagertool® licenses are not transferable.

PROBLEM: Cannot install the software, it is returning the message that I need the .NET Framework 4.6.1 but the download link says that it is already installed.

SOLUTION: In some windows versions the installer is sending to the download page of the .NET Framework 4.5, while it should be sending to the download page of .NET Framework 4.6.1. Follow this LINK to download the 4.6.1 version and after that is installed, run again the Wagertool® setup.

PROBLEM: The ladder response scroll seems slow, with small jumps instead of a fluid movement.

SOLUTION: wagertool® uses the modern Windows Presentation Foundation graphical platform that requires a medium/high power graphic card in your computer. To have a more responsive performance in a slower computer, reduce the number of open windows (markets) and reduce the number of open ladders (selections).

PROBLEM: The error logger keeps giving me several red errors.

SOLUTION: If the internet connection is slow, or intermittent, the Wagertool® simply cannot connect to Betfair or other service providers (live scores), therefore the logger will return errors each time a connection fails. Try to use a different internet connection, or a different connection method (use LAN instead of Wireless), to check if the errors disappear.

PROBLEM: The software does not open: “Configuration Errors Exception”.

SOLUTION: Sometimes, after an update there are settings features changed that can conflict with some saved settings of a previews version. To solve this: 1st uninstall the software from control panel; 2nd remove the settings folder in C:Users*your_username*AppDataLocalKeepItSoft ; 3rd install the new version.

IN WHICH COUNTRIES IS Wagertool® SUPPORTED?

Wagertool® is currently available in all Betfair supported countries.

HAVE MORE QUESTIONS?

Our support team is available and answers quickly. Visit our Contact page to get in touch with them.